About

LOCATED IN MELBOURNE, AUSTRALIA

I’m Kym, Product Designer (UI/UX Designer) — driven by curiosity and an eagerness to solve problems. Striving to finding better, smarter ways to help businesses push boundaries whilst being an ambassador for users

Currently I am working within the Qantas Hotels & Holidays tribe within Qantas Loyalty. I have been working in a cross-functional iterative agile environment with Product Managers, Engineers, Designers and Developers and collaborated across teams to ensure digital experiences are delivered and consistency was executed and delivered in a timely manner.

With almost 13 years of design experience; 5 years experience in the UX/UI field and 8 years in the design industry. designing end-to-end aesthetic user interfaces of web and mobile products that solve complex problems, and continually improving designs through constant iterations based on users feedback and analytics.

My role involves mentoring and managing 4 Senior Product Designers – very talented members of our UX team, and collaborating with leaders of other product and engineering teams to create innovative experiences across the product ecosystem we are responsible for.

My day to day involves working closely with squads throughout the sprint cycles, and I’m embedded in the rituals such as stand-ups, retros, planning and reviews to ensure the product and development are aligned and delivered on time and consistency is executed to the detail.  We are often running workshops, showcases, walkthroughs and demos;  getting buy-in from stakeholders, managing expectations, and managing successful relationships are important in meeting both user and business goals. 

Experienced in designing end-to-end user interfaces of web and mobile products that solve complex problems. Continually improving designs through constantly iterations based on users feedback. I strive for getting the best product experience with high quality designs, whilst balancing with speed of delivery to market to learn and the need to continually iterate. 

A problem-solver at heart, with empathy at the centre of everything I do. I ensure objectives and requirements are understood and work hard to ensure consistency across the user journey. Continuing to establish and guide UX/UI processes and methods to deliver the best product outcomes. This often involves collaborating with different skills sets to ensure you have buy-in from other teams.

Demonstrated experience crafting low-fidelity to high-fidelity interactive prototypes and have mastered the art of balancing competing priorities. Experience in conducting user research to discover users needs and pain points to make justified recommendations, and user testing to gather qualitative data to make informed decisions and iterative quickly towards designs that meet users’ needs.

Let’s grab a coffee (virtual of course)

 

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Experience.

Qantas Hotels (Melbourne)

SEPT 2021 – Present

→ LEAD PRODUCT DESIGNER

• Managing 4 Senior Product Designers across Qantas Hotels & Holidays
• Coordinate design work with other tribes to evolve Design discipline across Qantas Loyalty
• Proven Design team leader, manager, systems-level, strategic design thinker and visionary – with outstanding intuition to provide leadership and direction for a team of designers.
• Build strong relationships and operating rhythms with senior leaders inside and outside their core product team to efficiently implement user experiences that are cohesive, inclusive and well-informed.

NOV 2019 – SEPT 2021

→ Product Designer / UX UI Designer

• End-to-end process from discovery to high-fidelity designs
• Exploring UX challenges and create intuitive, accessible and seamless experiences for users, always with the end-to-end customer journey in mind
• Run various user research initiatives including writing discussion guides, moderating testing sessions and conducting interviews
• Draw on data and user insights to validate ideas and identify challenges and opportunities
• Lead design practices within the team including sketch sessions, customer journeys, user flows, wireframes, visual and interaction design across all touch points

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Australian Football League (Melbourne)

NOV 2016 – OCT 2019 (3 years)

Lead UX/UI Designer

Jan 2019 – Oct 2019

• Working closely with the AFL product team and Product Owners in a cross-functional iterative agile team to conceive and create digital product deliverables as part of the ongoing product roadmap
• Advocating and cultivating user-centred ways of design thinking and working amongst peers and stakeholders to improve the fan experience of AFL digital properties (afl.com.au) and club sites
• Maintain consistency for fans through ongoing contributing to design system and striving to improve accessibility
• Managing one direct report (UX Designer) and mentoring another designer
• Drive high-level discussions, conducted presentations and ideation workshops with peers
• Conducting product and task-based research activities and reports, such as usability testing and surveying
• Producing prototypes of varying fidelity in order to prove and refine product design and functionality for testing and to communicate concepts with developers
• Creation of a fan satisfaction metric to benchmarks and objectively measure changes over time

UX Designer

Nov 2017 – Nov 2018

Digital Designer

Nov 2016 – Nov 2017

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Freelance various companies

APR 2016 – NOV 2016 (9 months)

Digital Designer (Freelance)

• Freelanced in-house for various companies within Melbourne and surrounding areas such as BWM Dentsu, REA Group, Cotton On, and Loud & Clear.

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Penguin Random House Australia (Melbourne)

AUG 2011 – MAR 2016 (4 years & 7 months)

Senior Designer

Mar 2015 – Mar 2016

Graphic Designer

Aug 2011 – Feb 2016

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The National Gallery Company (London)

Junior Designer

Jun 2009 – Dec 2016 (7 mths contract)

→ Traveled around Europe for 4 months and lived in London for 12 months

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ArtAngel Designs (Wagga Wagga)

Graphic Designer

Jan 2007 – Apr 2008 (1 yr 4 mth